I guess I'm very gun shy lately. Whenever I hear Compaq, I hear HCF. We
are debating refusing Compaqs as customers so as to not impact on our
image.
I hate to turn away customers but better that then have them think our
service sucks.
John
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On Mon, 8 Mar 1999, Bryan Wann wrote:
> On Mon, 8 Mar 1999, John Vozza wrote:
>
> > On Mon, 8 Mar 1999, Travis M. Landry wrote:
> >
> > > Anyone have any init string for the P.O.S.???
> > >
> >
> > AT&Toss=Trash,GetRealModem
> >
> > I realize that this doesn't help you much but unless the customer is VERY
> > close to the CO and has a perfect line then the Compaq HCF modems are VERY
> > bad.
>
> HCF modems are different than the DF series.
>
> >From what I can gather, the HCF modems are coming out in the new 5xxx
> series computers, LT Winmodems (were) coming out in the 4xxx series
> computers, and the 56k-DF modem came out either before the LT Winmodem on
> the Compaq line, or they were used in some models of the Presarios along
> with LT Winmodems.
>
> We have a small handful of customers with Presario 56k-DF modems, looking
> through our case notes, I find:
>
> - All 56k-DF modems we find are in Presario 4540's
> - as of Jan 1999, the lastest firware for these modems were found on
> Compaq's support site, SoftPaq 5975
> - 56k-DF modems seem to take Lucent commands
> - at least one customer we had to force V.34 with S38=0-V90=0 before it
> would autenticate against us.
> - at least one customer forcing V.34 with S38=0-V90=0 did not work,
> S38=0 and three commas after the phone number did help
> - in some cases if the modem did not respond/port already open/etc
> uninstalling it from Control Panel->Modems, rebooting, and then
> reinstalling with Control Panel->Modems->Add, fixed the problem.
>
> (aren't keeping tech support call notes handy? :)
>
>
>
>
> ---
> Bryan Wann bwann@cwis.net
> CWIS Internet Services http://www.cwis.net 918-967-2858
>
> Give a man a fish, he eats for a day;
> Teach a man to fish, he eats for a lifetime;
> Enlighten him further, and he opens a chain of seafood restaurants
>
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