Re: (PM) Portmaster 3 / ISDN problem and errors...

pmuser@minbar.taranaki.ac.nz
Tue, 23 Mar 1999 21:04:44 +1200 (NZST)

Sigh, this one has come back to hit me hard. At 2:30 AM this morning our Telco
upgraded (?) our switch. When a customer notified me iof a problem, I checked
out the Portmaster to find sure enuff the ISDN was going up and down. So I did
our usual trick, hard reset, loopback the line, take the loopback off and voila
f*%$ it still doing it. Repeat process several times, same result. Ring Telco
"The problem is at your end", ring supplier, "the fault is the Telco's
provisioning of the line". ping pong ping pong. Finally we have
1) The Telco accepting no fault.
2) The supplier admitting that there is a problem and to downgrade to 3.7.2c3

Hell I'm sure all our v.90 customers are going to love that. Has there been
any progress on this? A closed beta we can get on? Not that it's going
to matter by the morning, we won't have any customers to not have their
calls answered.

>
> On Fri, 5 Feb 1999, Bo Bendtsen wrote:
>
> > I am one of those that cannot upgrade to 3.8 or 3.8.2. I am told that I
> > am one of those that are waiting for a fix that cures a synch problem
> > with the ISDN code.
>
> Lucky you. Some of us have to run the broken 3.8 code because we had
> foolishly said to our users that we would do V.90 like the rest of our
> competitors.
>
> ComOS 3.8.2 does *nothing* to address the E1 PRI signalling issues, it
> fixes <gasp> V.32 modem code (among other things).
>
> > I am currently running 3.7.2c3
>
> Good choice, it's very stable. I think it's the best version of ComOS
> ever apart from it lacking V.90 and some of the other nice features of 3.8
>
> > My problem occurs lets say every 2 months, where suddenly the PRI drops.
> > The line does not come up again and I have to turn it of for a few
> > minutes while C&W runs a diagnostics or take the line out of service for
> > 1-2 minutes, then suddenly it comes back.
>
> > Could anyone please send me some comments on this subject, which I wish
> > would go away.
>
> Sorry to be the bearer of bad news, but that's all I've had for the last 2
> months.
>
> Regards,
>
> --
> Richard Morrell richard@ednet.co.uk
> System Administrator - edNET: Internet Access for Edinburgh - www.ednet.co.uk
>
>
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