99.9% of the time, the good modem connects and theirs doesn't. Once you
show them this, they're more than willing to go buy a modem and/or
reimburse you for your time.
I've found that they are usually absolutely convinced that the error is
your fault because that's just what has been programmed into their heads
for so long. Once you show them that it has nothing to do with phone
lines or your equipment and is just their modem is a dud, it humbles
them somewhat.
Chad Scott
Product Marketing Engineer
Lucent Technologies, Inc.
Remote Access Business Unit
-----Original Message-----
From: Robert Hanson [mailto:roberth@cet.com]
Sent: Thursday, March 25, 1999 4:22 PM
To: portmaster-users@livingston.com
Subject: Re: (PM) Re: Compaq Presario modem
bullshit.
im a jerk.
the reason you cant is you dont ask your client to pay
for you. you just
ask them to pay for their dialup. go be a professional
and do what you
need to do. im sure you can figure it out. ie...
if a modem is shit, take a real modem over and prove it.
then sell it,
your time, or give it to them and sell your time.
blah blah...
On Thu, 25 Mar 1999, Mia's Virtual Post Office wrote:
>
> I don't think anyone on this list, or related to this
post is a jerk.
> And yes John, you are correct, these are legitimate
concerns. Believe
> me, dealing with customers leaving for these reasons
has had me nearly in
> tears on several occasions.
> >
> >If the other guy's can make LT's & HCF's work WITHOUT
slowing them down,
> >why can't we. Maybe you live in a fiber world, but
here in GTE North
> >territory, I am lucky if I can get Trunkside CT1's.
>
> Actually I don't live in fiber world, we are moving to
it, but for moment
> we are in a rural backwoods area in Wisconsin just
like you. We are
> practically neighbors. We are in Ameritech land and
the copper sucks.
> >
> >You can offer us a solution, but think twice before
you rip someone a new
> >a__hole. You may be the only one on earth that
doesn't have braindead
> >users that complain when they can't figure out how to
get the 3.5" (floppy)
> >hard disk into their (system unit) modem.
>
> I have offered a solution, and no, I'm not ripping
anyone a new asshole.
> If I came off that way, I am truly sorry. And, no I
do have idiots for
> users that have no clue how to turn on their computer,
but want to surf
> the Internet.
> >
> >Thank You for the information you provided. But
don't you think that with
> >a majority of users complaining about problems with a
product, that Lucent
> >would work on the problems before starting to create
new headaches.
> >
>
> Yes, I believe this hole heartedly. Lucent does need
to listen to all of
> our concerns, and I assume that they are and do. I'm
just trying to
> indicate that we have not been able to wait for
Lucent. We have had to
> buck up and bite the bullet, and just deal with these
problems one by
> one, until they are solved. Personally, I would
rather work and extra 4
> hours a day to keep that 1/3 user base you are
referring to. It goes a
> long way in their mind knowing that someone was
willing to bend over bas
> ackwards for a few buck a month. But believe me, I
will continue to hate
> Compaq and the crappy flavors of modems, especially
the win modem.
>
> On another note, John, since we are practically
neighbors, I can fax you
> any fixes we have and would be glad to keep you
updated of them. You, as
> well as many people on this list have been quite
helpful to us in the
> strange, idiotic questions we have had and I enjoy
this type of exchange.
>
>
> Again, I did not mean to come off sounding arrogant or
nasty, but if
> Lucent takes time to revise their code to compensate
for stragglers, then
> I have to find the fixes on my own. I gave up
complaining a long time ago.
>
> jer
>
> P.S., how's the weather up there? It was pretty nippy
this morning...
> Also, were affected last night by the fiber cut in
Illinois, we were
> able to brave the storm, although rather slow.
>
>
>
> "On a day no different than the one now dawning,
Leonardo drew the first
> strokes of the Mona Lisa, Shakespeare wrote the first
words of Hamlet, and
> Beethoven began work on his Ninth Symphony." And
Windows98 Crashed!
>
> COMPAQ Class Action Law Suit:
http://members.aol.com/CClass450/index.htm
>
> -
> To unsubscribe, email 'majordomo@livingston.com' with
> 'unsubscribe portmaster-users' in the body of the
message.
> Searchable list archive:
<URL:http://www.livingston.com/Tech/archive/>
>
Robert H. Hanson Cutting Edge
Communications, Inc.
422 West Riverside Reliably Serving Idaho &
Washington For 5 Years
Suite #516 **HIGH SPEED DSL SERVICE IS
AVAILABLE FROM CET!**
Spokane, Wa. 99201 Regional Commercial Internet
Service Provider
(509) 444-INET email: roberth@cet.com -
http://home.cet.com/
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