RE: (PM) Re: Compaq Presario modem

Matthew Walker (mwalker@lidcam.com.au)
Sun, 28 Mar 1999 13:51:18 +1100

<may@nm.net> writes:
>On Thu, 25 Mar 1999, Robert H. Clugston wrote:
>
>> How many people on this list run terminal servers other than Lucent PM's
>> along side their PM3's? How do they compare? Who are the vendors?
>
>We've got a MAX-TNT, MAX-4004, 2 PM-3's, and we demo-ed an AS5300. Our
>second PM3 hasn't been up long enough for any real measurement, but so far
>the PM3 has been our best performer in percentage of normal disconnects.
>The AS5300 seemed to be a decent box, and came up and worked fine for our
>testing. We try to work with our customer support to get back with customers
>not disconnecting normally. They all have problems with modem code, and
>versioning as far as I can tell. I did major troubleshooting on a customers
>AS5300 to find that old modem code caused 2 modems from every card to have a
>below 20% connect success, while the others had upwards of 90%. Modem Code
>upgrades solved the problem (for now).

First of all thank you for posting this sort of comparative information to
the list. It's very interesting for those of us who deal with only PM3's to
see some real stats from other vendors boxes (even if they are about to be
the same vendor).

>For the first PM3:
>Disconnect codes
> Number % Disconnect cause
> 182 1.93 Host-Request
> 166 1.76 Idle-Timeout
> 716 7.60 Lost-Carrier
> 6 0.06 Service-Unavailable
> 9 0.10 Session-Timeout
> 103 1.09 User-Error
> 8243 87.46 User-Request

I just felt I should point out that buried within the User-Request cause
there are a number of specific causes (which can be logged via Radius with
the VSA LE-Terminate-Detail or via syslog termination logging) some of
which are not good, namely User Request - Call Circuit Closed. This
basically corresponds with the Remote End Hung Up cause for Ascend. I'd
guess based upon my experience that it would be responsible for around 10%
of the 87% User Request causes.

Regards

Matthew Walker

Matthew Walker <mailto:mwalker@lidcam.com.au> Lidcam Technology
Ph: +61 3 9865 9077 Level 5 499 St Kilda Rd
Fax: +61 3 9866 1245 Melbourne VIC 3004
<http://www.lidcam.com.au/users/matthew/> AUSTRALIA
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