Re: (PM) MAJOR Support Improvements!

Jason Marshall (marshalj@spots.ab.ca)
Sat, 3 Apr 1999 18:01:26 -0700 (MST)

> >When I was a Livingston customer in '94 the average call-back time was 3-4
> >weeks.
>
> ...I hope you're not defending this. If we wanted lousy support, we'd go
> to Cisco and not buy a maintenance contract.

What is there to defend? Is it still 1994 where you live? He's saying
this because he wants you to know that things are improving. I bought my
first PM2e-10 in November of 1994, and it took forever for anyone to call
back -- it was far quicker to use this list for ALL problems. Nowadays,
you are looking at anywhere from instant support to a call-back in a few
days. Still room to improve, but a far cry better than ye olde days.

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| Jason Marshall, marshalj@spots.ab.ca. Spots InterConnect, Inc. Calgary, AB |
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