(PM) Elton John and PM3's

Chris Magnuson (chrism@peakpeak.com)
Tue, 06 Apr 1999 14:36:04 -0600

I called Lucent support this morning. Thought it kind of interesting to
hear Elton John singing about being a Rocket Man and all while I waited on
hold:

"Think it's gonna be a long, long time"
"And I think it's gonna be a long, long time"
"And I think it's gonna be a long, long time"

He was right :) What takes even longer though is getting a call back.
What has happened there at Lucent to lengthen the turnaround on support
calls? I get a quicker response from the telco.

Chris
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