Re: (PM) Modem Code

Marti (marti@metro2000.net)
Wed, 07 Apr 1999 21:48:17 -0400

We have been evaluating for 30 days, Assured Access x1000 chasis with 96 modems on 4 PRI's here in New Hampshire! They are sitting next to PM3's and the customer's who were having problems before, are not having anymore and we are getting less complaints now!

I also can do much more with this box (for my needs) than I can with PM3! It is also cheaper as well!

Anybody is interested in eval units, can get them for 30 days as well!

Gent
Metro2000.Net

At 05:29 PM 4/3/99 -0600, you wrote:
>> This is my take on the whole thing.. The fact that it works for MOST
>> people shows to me that the code obviously works. If the code was bad or
>> at fault here, we would ALL be having problems, therefore I can conclude
>> this is not the sole cause here.
>
> Sometimes it's the 1% of the people that's persistent that finds the
>root of the problem. I understand perfectly that in the perfect
>environment the PM3 is probably perfect. However what I am asserting is
>that in the real-world you're never going to get that perfect environment
>and I don't think the PM3 deals with some variations very well. Just
>because your PM3 works well enough for you in your environment doesn't
>mean that it's working well enough for me in my environment. And yes,
>some of us are actively investigating other vendors' equipment.
>
>> Most of us have a technical background, very related to scientific. Take
>> a look at this in that light. You say your compeitor gets clean connects
>> on his equipment. Has it occured to you that it is possible his line it
>> set up different, or his copper segment is cleaner?
>
> Has it occurred to you that many of so called "whiners" have a technical
>background as well? I will go out on a limb and say that I probably have
>*more* of a technical background than you do, but I am not trying to get
>into a pissing contest here and certainly I wouldn't be ignorant enough
>to say that automatically means any of my assertions is more valid than
>yours. If a customer calls and says he's having problems - I don't ask
>whether he's got a degree or not - I evaluate the evidence he has presented
>and try to take an educated guess.
>
>> Every problem we have expiereinced has been solveable with a little bit of
>> homework on the tech's end, and an init string or driver update.
>
> Nobody ever said we aren't doing this.
>
>> Please, kill the whining thread. Maybe someone should email lucent and
>> request a portmaster-whiners mailing list.
>
> If you don't like it, don't read it.
>
> Tim
>-
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