>When looking at termination cause statistics, it's also important
>to see what the pattern is for a specific user. If they never
>have a "PPP Term Req" or "Normal LAPM Disconnect", but instead
>almost always get "Call Circuit Closed", chances are that's
>normal for -their- configuration and usage pattern. (Although it
>might be a very bad phone line or modem.) However, if they have
>a fair number of "normal" disconnects, then the "abnormal" disconnects
>are much more likely to represent unintentionally dropped connections.
>
>The current reports people are giving are useful info, but it would
>be even better if the results were massaged on a per-user basis to
>reclassify some of these "abnormals" as "normal", if that's all a
>user ever gets.
I disagree with this -- the normal case for a complaining customer IS
that it's a bad disconnect, so they may always get dropped :) I had a
90-95% lost carrier rate myself, until I gave up and changed my modem
(PM-2, so the disconnect reasons were accurate).
Don't forget that on Windows, having your port setting set high can cause
Windows to hang you up with a "PPP Term Req" disconnect, by the way.
-- Russ Taylor (rtaylor@cmc.net, http://www.cmc.net/~rtaylor/) Chambers Multimedia Connection Help Desk "Elvis didn't die, he just went home" -- K.- To unsubscribe, email 'majordomo@livingston.com' with 'unsubscribe portmaster-users' in the body of the message. Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>