Re: (PM) Modem Code

Christopher Masto (chris@netmonger.net)
Thu, 8 Apr 1999 22:22:13 -0400

On Thu, Apr 08, 1999 at 09:08:58PM -0400, ...Charlie... wrote:
> Lousy service, poor support, all because of those crappy pm-3's, below
> please find a letter from a former customer that I guarantee most of us will
> never see.
>
> Dear Former ISP,

I get them from time to time..

Wow I want to thank you for that web site.
Very informative. Upgrading the firmware
fixed the problem. I've been connected
for 40 minutes without any retrains or renegotiations.
Before now I would have had between 10 and 20.

Or..

What's up?, well you survived the test of "no lag" on battle.net for my
starcraft games, a test may I remind you that AOL failed time and time
again. You guys have really impressed me so far, and were definitely
right about the simplicity of setting up my own web page. Thanks for the
advice with Composer Chris, it worked out pretty good. Although I'm
still learning about HTML, I'm sure I'll get better. Thanks again for
being a better ISP than AOL. Finally a true connection to the net.

Yes, the complaints do outnumber the compliments by a large factor.
But that's always going to be the case. People don't take the time to
write to technical support to say "I'm not having any problems".

It is very discouraging to hear "I connect to you at 22000 and AOL at
53000", but I expect there many in the opposite direction that we
never hear about. Just dialing a different exchange makes a huge
difference in connection quality in our area.

A random sampling...

TYPE PROTO COMP IN OUT M R N
Modem LAPM v42bis 26400 26400 M15 0 1
Modem LAPM v42bis 28800 28800 M10 0 0
Modem LAPM v42bis 26400 45333 M4 0 13
Modem LAPM v42bis 26400 50666 M20 1 13
Modem LAPM v42bis 7200 21600 M2 0 0
Modem LAPM v42bis 28800 26400 M25 0 1
Modem LAPM v42bis 26400 50666 M3 1 30
Modem LAPM v42bis 26400 26400 M21 0 1
Modem LAPM v42bis 4800 4800 M8 1 68
Modem LAPM v42bis 26400 49333 M26 0 1
Modem LAPM v42bis 31200 26400 M27 0 0
Modem LAPM v42bis 26400 49333 M1 0 5
Modem LAPM v42bis 28800 48000 M13 0 5
Modem LAPM v42bis 28800 31200 M9 0 1
Modem None STAC 31200 64000 M5 0 0
Modem LAPM v42bis 28800 45333 M16 0 0
Modem LAPM v42bis 26400 26400 M18 0 0

Everything from "happy happy" to "oh my god, no!" shows up. I hate
modems. But not everybody wants ISDN, even where it is easily and
inexpensively available.

-- 
Christopher Masto         Senior Network Monkey      NetMonger Communications
chris@netmonger.net        info@netmonger.net        http://www.netmonger.net


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