Regards,
Thomas J. Poulin
Operations Manager - Internet Division
Crocker Communications, Inc.
(413) 585-5164 - tpoulin@crocker.com
http://www.crocker.com
-----Original Message-----
From: Troy Harris <tharris@happy.digitaldune.net>
To: FamilyNet Tech Support <tech@alpha.familynet.net>
Cc: portmaster-users@livingston.com <portmaster-users@livingston.com>
Date: Thursday, April 08, 1999 6:57 PM
Subject: Re: (PM) Modem Code
>The Zoom 56K with the lucent chipset works wonders with our PM3s. It is
>very unlike its cousin the LT Winmodem chip that is the worst working
>modem with our PM3s. The Zooms are a bit more costly then the generic kind
>of modems, but IMO it is worth every penny.
>
>-troy
>
>sig = ["Troy Harris", "Digitaldune Networks"]
>----------------------------------------------------
>Under Bill s.1618 TITLE III passed by the 105th
>U.S. Congress this letter can not be considered spam
>----------------------------------------------------
>
>On Thu, 8 Apr 1999, FamilyNet Tech Support wrote:
>
>> We have problems with the PM3 and older modems too. One customer was
using
>> an older USR Sportster 28.8 and can connect only 1 out of 12 times (but
>> "ALWAYS" connects to MSN -- I can't tell you how many times he has told
us
>> that :-). Some people have problems connecting the first try (it
usually
>> works if they try again). The most stable modems with the PM3 tend to
be
>> based on Rockwell chipsets (don't have many lucent chipset modems
>> available..but they may be better :-), but only the newer versions (with
the
>> correct v.90 code). We did notice an improvement in customer complaints
>> when we switched to ComOs 3.8.2, but problem reports still keep coming
in.
>> I think that maybe we should find the best modem (v.90) and bulk-order a
>> case of them and give them away to our customers when they complain.
Humm..
>> but then there is the installation support calls that you would have to
>> take... any guesses on when 3.9 is due out? <gr>
>>
>> Jason A. Cox
>> Family Net, Inc. - jason@familynet.net
>> (918) 663-7134 - FAX (918) 663-7136
>> 7935 East 57th Street - Tulsa, OK 74145
>>
>> ----- Original Message -----
>> From: Troy Harris <tharris@digitaldune.net>
>> To: <portmaster-users@livingston.com>
>> Sent: Thursday, April 08, 1999 11:58 AM
>> Subject: Re: (PM) Modem Code
>>
>>
>> > I disagree. From my point of view, something is seriously wrong with
the
>> PM3
>> > modem code. I'm sure it works fine for MOST people, but in our town it
is
>> a
>> > different story. We see massive modem problems with our PM3s. You say
it
>> > might be that we just have bad copper? Well, we recently moved our
offices
>> > to a new part of town and our PRIs go through a totally different CO
>> now...
>> > Still the same problems.
>> >
>> > Our competitor just recently switched over to PM3s and they lost a ton
of
>> > business because of so many people not being able to connect with the
new
>> > modems. Of course when they tried to signup with us, they had the same
>> > problems. Our other competitors running Total Control or Accend NASes
have
>> a
>> > much higher success of working with various modems.
>> >
>> > I guess I might have made that out to sound worst than it really is.
For
>> > most of our users, everything is fine and we get better connect speeds
>> than
>> > our non-PM3 competitors. But I would say we lose about 10% of new
sign-ups
>> > because of modem problems and another 10% have them, but stick with us
for
>> > one reason or another.
>> >
>> > I'm not saying that the modem code is totally useless, but I just don't
>> > think it can handle bad phone lines or bad modems as well as the
>> > competitors. It is no secret that the PM3s have flakey code, lots of
>> people
>> > at ISPF were joking about it, so I would suggest that Lucent start
working
>> > on this problem if only for PRs sake.
>> >
>> > Troy Harris
>> > Digitaldune Networks
>>
>>
>> -
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>>
>
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