(PM) Re: OT: Article in Network Magazine On RABU's email support system (fwd)
Christopher Masto (chris@netmonger.net)
Wed, 14 Apr 1999 15:32:45 -0400
On Tue, Apr 13, 1999 at 10:05:34PM -0700, Russ Taylor wrote:
> On Tue, 13 Apr 1999, MegaZone wrote:
>
> > Once upon a time Patrick Muldoon shaped the electrons to say...
> > >Just reading the April Issue of Network Magazine, and the article on how
> > >Lucent RABU implemented it's support e-mail. Again there is John Thompson's
> > >picture, full page (59) even.
> >
> > Article also available online:
> > <URL:http://www.networkmagazine.com/magazine/current/9904case1.htm>
> >
>
> ....and is a load of bull. A "gut feeling of 99% answered within a day".
> My experience? 1st run was never answered. 2nd followup never answered.
> 3rd followup, a month later, I'm told to upgrade to a version that didn't
> exist when I wrote the mail.
$15,000 to track support e-mail? Hm. I'm in the wrong business. We
needed something to do that, so I wrote it over a weekend. And it's
web-based (buzzword). http://www.netmonger.net/~chris/tm/
As for Livingston e-mail support.. well.. no comment. :-)
--
Christopher Masto Senior Network Monkey NetMonger Communications
chris@netmonger.net info@netmonger.net http://www.netmonger.net
Free yourself, free your machine, free the daemon -- http://www.freebsd.org/
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