Re: (PM) ISDN Customer getting dropped: 3Com-ImpactIQ

Rich Griebel (richg@kendra.com)
Thu, 22 Apr 1999 09:59:09 -0700

Similar problem here using three different products on one line (3Com-Impact
IQ, Netgear ISDN modem and Netgear ISDN Router) turned out to be bad Telco
provisioning on the line. The APG rep at GTE swore it was our server (PM4)
and after we agreed to pay the $250 fee for the customer to test the line,
GTE found the line was provisioned wrong. They didn't tell us what exactly
was wrong, but once fixed the problem disappeared.

The upside is I bet the arrogant idiot at GTE APG the $250 as a credit to
our bill with them if it was their problem, so we got a $250 discount on our
bill.

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Rich Griebel, CEO support@kendra.com
Kendra Communications - Nationwide 56k Dialup Access
Over 500 Dial Up Locations in 19 States Nationwide
$14.95 a month with multiple month discounts - NO Setup Fee
In Snohomish County Washington - 425-397-7911
http://www.kendra.com or toll free 1-877-526-3490
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----- Original Message -----
From: PM User - Resident Lackey <pmuser@speedynet.net>
To: portmaster <portmaster-users@livingston.com>
Sent: Thursday, April 22, 1999 8:55 AM
Subject: (PM) ISDN Customer getting dropped: 3Com-ImpactIQ

> Greetings all:
>
> I'm having a problem with a new customer, here's the info:
>
> Customer Hardware:
> 3Com Impact IQ dual channel (128K) connection
>
> Our Equipment:
> PM3, PRI, ComOS 3.8.2
>
> The problem:
>
> After making his connection he is able to check mail or some light surfing
> but as soon as he attempts to do multiple tasks - email, browse,
newsgroups
> (especially newsgroups) he gets dropped... almost seems like he gets
> disconnected as soon as he makes an attempt to pull any significant data
> through the pipe.
>
> Once again I am short handed (admin-less) - never fear, May 18th we'll
have
> full time sysadmin, Woo Hoo! :)
>
> Anyway... Was wondering a) if anyone has seen this and b) Would someone be
> kind enough to give me a quick step-by step on how I could possibly setup
> something on our end that would log his connection to a file so that we
> could look to see why he is getting dropped? He'll be randomly connecting
> late tonight and being later asked if we could log the information for
> review tomorrow.
>
> Can this be done with SmartAgent? Something similar?
>
> Thanks!
> -Scott
> SpeedyNet
>
> -
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