I'm having a problem with a new customer, here's the info:
Customer Hardware:
3Com Impact IQ dual channel (128K) connection
Our Equipment:
PM3, PRI, ComOS 3.8.2
The problem:
After making his connection he is able to check mail or some light surfing
but as soon as he attempts to do multiple tasks - email, browse, newsgroups
(especially newsgroups) he gets dropped... almost seems like he gets
disconnected as soon as he makes an attempt to pull any significant data
through the pipe.
Once again I am short handed (admin-less) - never fear, May 18th we'll have
full time sysadmin, Woo Hoo! :)
Anyway... Was wondering a) if anyone has seen this and b) Would someone be
kind enough to give me a quick step-by step on how I could possibly setup
something on our end that would log his connection to a file so that we
could look to see why he is getting dropped? He'll be randomly connecting
late tonight and being later asked if we could log the information for
review tomorrow.
Can this be done with SmartAgent? Something similar?
Thanks!
-Scott
SpeedyNet
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