Earlier today we were having a wierd connection issue with one of our
ISDN customers. He would dial up and hit pm3 #2/4, but not be able to
get out to the internet. He called me up, and I had him reset his
connection. This time he came through on pm3 #3/4, but still could not
get out to the 'net. I did a traceroute to his (static) IP address,
which went like this:
traceroute to mail.domain.com (208.163.7.xxx), 30 hops max, 40 byte
packets
1 router.egl.net (208.159.114.1) 3.452 ms 1.614 ms 0.881 ms
2 pm2.egl.net (208.163.4.100) 5.514 ms 6.309 ms 6.024 ms
3 *
so I did a show sess on pm2, which got me this line:
S16 user domain.com Netwrk In ESTABLISHED 3:56 0
even though I had the customer reset his equipment and re-dial. My
first thought was that someone else was using their account, but a quick
check of radius logs didn't show authentication attempts from any other
telephone number than the ISDN. Adding to the wierdness, pm2 was mostly
empty, while portmasters later in the hunt group were getting plenty of
calls. (hunt first available)
So it appears that the portmaster thought the customer was still dialed
up when I'm 99.5% sure he was not. Resetting pm2 seemed to fix things.
Does anyone have a cluestick they can wack me with? ;) I can't seem to
make sense of this problem.
-Kendall
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