Re: (PM) charging for forgotten password??

David Denney (daud@dimensional.com)
Fri, 30 Apr 1999 16:16:27 -0600

On Fri, Apr 30, 1999 at 10:43:17AM -0700, Thomas C Kinnen wrote:
> Is the unit under warranty, did you request immediate response, and what

Don't know, they didn't ask for the serial number anyhow.
I did NOT request immediate response, and infact told them
I was not in any hurry.

> time of day did you call? IF you called between 5:00pm and 7:00am PST there

Called around noon, MST, and requested callback whenever.

> is a charge for after hours support if you do not have a contract.

I have no contract, and was told if I did not that there
WAS a charge no matter what. This is, IMO, _lame_ !!!

> Thomas C Kinnen - <tkinnen@livingston.com> <tkinnen@sobhrach.com>

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