We have been running into the same problems here when we upgraded to
3.8.2c2. There is light at the end of the tunnel tho. Here is what we have
found is a sure fire fix for the problem:
If the customer is unable to connect at all, try having them connect at a
lower speed (use +MS=V32 for 14400 connections which seems to work every
time so far.) just long enough to download the new drivers from
http://www.modulartech.com/modem.htm
Have them update the driver (it will tell them it is not the right driver
for their device, but it is) and they should be back up to 56k speeds
again.
This fix has worked on 5 different occasions with compaq AND AOpen HCF
modems.
Gabriel
On Mon, 10 May 1999, John Lange wrote:
> HI
>
> I have several customers with these Compaq/Rockwell HCF modems and for many
> of them the Upgrade to 3.8.2c2 either broke or made their connection worse.
> Does anyone have a clue as to what to do with these pieces of junk?
> Besides toss them and put a REAL modem in it's place.
>
> Even with the latest Compaq - Softpaq installed, many of them cannot connect.
>
> I have seen a few less tech support calls for the USR & LT Win-modems.
>
> JOhn :}
>
>
> John C. Lange, Sr. PALACE dot NET, INC.
> microjl@palacenet.net MICRO-TECH Computers, Inc.
> 608.742.1601 & 6980 1819 New Pinery Road
> http://www.palacenet.net/ Portage, WI 53901
> MSCE Training for only $150.00 - http://dpec.palacenet.net/
> Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/
>
> --- __o
> --- _-\<,_ Fastest Service in Town
> --- (_)/ (_)
> -
> To unsubscribe, email 'majordomo@livingston.com' with
> 'unsubscribe portmaster-modems' in the body of the message.
>
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Gabriel Mark Mains SouthWind Internet Access, Inc.
SouthWind Technical Support 120 S. Market Suite 330
316-263-7963
Tech: What version of windows are you using?
Customer: Microsoft Windows 2000 Beta 3 Release Candidate 0 Build 1946
Tech: AARRAAGGHH!!!! (Click)
Customer: Hello??? Anyone there???
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