This should work with ALL HCF modems:
We have been running into the same problems here when we upgraded to
3.8.2c2. There is light at the end of the tunnel tho. Here is what we have
found is a sure fire fix for the problem:
If the customer is unable to connect at all, try having them connect at a
lower speed (use +MS=V32 for 14400 connections which seems to work every
time so far.) just long enough to download the new drivers from
http://www.modulartech.com/modem.htm
Have them update the driver (it will tell them it is not the right driver
for their device, but it is) and they should be back up to 56k speeds
again.
Gabriel
BTW, subscribe to modems-diges. It has this response in digest #9. I save
all of them because most of these questions seem to be generated more than
once.
On Fri, 14 May 1999, Jamin A. Brown wrote:
> Has anyone had any luck getting the Acer Aspire series of computers
> connected with ComOS 3.8.2c2? We just upgraded last night from 3.8.2 to
> 3.8.2c2 and have had a couple people with these computers call us with
> problems getting connected.
>
> In one case, the user couldn't connect with any init string or commas (we
> tried +MS=V34 and +MS=V90,,,,,41333). But he can connect without anything
> at all! (But not reliably, disconnections are still going to be a problem).
>
> Here are the results of the More Info from the Modem Control Panel.
>
> Acer Aspire Acerview 54E.
>
> ATI1: 255
> ATI2: OK
> ATI3: 2.1.2.110
> ATI4: ROCKWELL HCF 56K DATACOMFAXPCIMODEM
> ATI5: 181
> ATI6: DP REV BA
> ATI6: SPX DOWNLOAD 44
> ATI6: CTL DOWNLOAD 44
> ATI7: 255
> AT + FCLA...0,1
>
> I know that there is an update available for this, but since the computer
> is so vague about which modem it is, I'm hesitant to DL an upgrade from
> Acer. Can anyone suggest which file to use (please provide an exact URL).
>
> Thanks everyone.
>
> -
> To unsubscribe, email 'majordomo@livingston.com' with
> 'unsubscribe portmaster-modems' in the body of the message.
>
///////////////////////////////////////////////////////////////////////////////
-------------------------------------------------------------------------------
Gabriel Mark Mains SouthWind Internet Access, Inc.
SouthWind Technical Support 120 S. Market Suite 330
316-263-7963
Tech: What version of windows are you using?
Customer: Microsoft Windows 2000 Beta 3 Release Candidate 0 Build 1946
Tech: AARRAAGGHH!!!! (Click)
Customer: Hello??? Anyone there???
-------------------------------------------------------------------------------
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-modems' in the body of the message.