Some of the Call Circuit Closed can be thought of as Normal.
If you can pinpoint a user who is having disconnect problems,
Open a ticket with Lucent Tech support and they can retrieve
logs for the modem team to investigate.
- Peter
Peter Court wrote:
>
> I'm curious what others are achieving these days for
> overall disconnect causes. Our PM3's in Melbourne
> (Australia) achieved the following figures of recent.
> (I've excluded regional areas and other capitals for
> the moment. Whilst the regionals vary in particular,
> the other capitals are similar).
>
> I know this can vary a bit between diff places or types
> of user base etc, but I'm still not that happy with
> these figures. Does anyone have any comparative
> figures for other vendors gear ? How are the PM's
> comparing ?
>
> What measure do others find the best indicator of
> overall health and how to you compare to other vendors ?
>
> I feel that the 'Normal' disconnect
> % is a good measure of overall health. Obviously
> this includes a number of legit disconnects where
> users just hangup, turn modem off, or the s/w drops
> DTR etc, but thats fairly constant across all scenarios
> and not possible to factor out. Note that this is
> from the local6 Syslog stuff, and includes ALL calls
> even dud voice calls, not just authenticated users.
>
> normal 220970 77.7%
> User Request - Call Circuit Closed 37587 13.2%
> Lost Carrier 21980 7.7%
> User Error - PPP NCP Active to Request 2348 0.8%
> Port Error - Exceeded LAPM retransmission 1337 0.5%
> NAS Request - PPP Maximum Retransmissions 188 0.1%
>
> Normal includes PPP Term Requests (most) but also includes
> bad passwords, any admin kicks etc, idle timouts, max
> session lenghts etc.
>
> Our user base is approx 40% V.34, 30% Flex, 30% V.90.
>
> ==============
> Peter Court, Technical Manager, Hotkey Internet Services
> pc@hotkey.net.au
>
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