we upgraded to Com OS 3.9b24 three weeks ago, and have had a few people
call in with trouble - most of which has been resolved by either
limiting the connection rate or updating the client firmware. i've got
a peculiar one now, though ..
customer called in shortly after the upgrade, couldn't get connected.
we determined that he had an LT Winmodem (came installed in his IBM
Thinkpad) and applied the most recent firmware upgrade - this appeared
to fix the problem at the time.
two days later, he called back, saying that he could not get connected
again. since then, i have tried everything i can think of to get him
hooked back up. we've tried various combinations of error and flow
control, including -v90=1 in the init string, adding 2, 3 and 4 commas
to the end of the phone number. just recently, i had him lower the
maximum connect speed from 57600 to 38400, and now the modem hangs
during handshaking.
wondering if anyone can offer any further suggestions. we have one
machine that we didn't upgrade, and will be giving him the number for
it, but it would be very useful to get an idea of what's going on here
so that we might be able to resolve similar issues in the future.
many thanks.
- mick szucs -
onramp network services inc.
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