I see this quite often and it's not random. Two causes: 1. They don't have
tcp/ip installed. 2. They have 2+ tcp/ip entries (from trying to set up over
and over and over, etc.)
They need to look in "My Computer", "Control Panel", "Network". Install
tcp/ip if it's not there, or remove any extras.
Another possiblity is that tcp/ip is not set for their dialup. Check the
properties of the connection icon in the DialUp Networking folder.
This is check by default, they might have uncheck it though.
Bruce
info@sltic.com
SLT Internet Connect