Just to get a fair assessment of these Hayes Racks. I've also purchased 4
Hayes racks (3 Century 2's and the original Century), and I've had the
exact opposite happen with my modems. These Hayes modems have worked
flawlessly, and I can connect to ANY 28.8 modem out on the market (which I
can NOT say for a lot of the modems I have tried). In fact I suggest the
stand alone models to my customers since I've had such great luck with
them! I will admit that in one of my racks, I did have 4 flaked modems
that would go off hook, think they were still connected etc. I called
Hayes (Canada), they sent me four new ones out the next day, and they have
been great ever since.
>Hayes Tech Support did not have any working solutions. This was multiple
>calls. Mr. Green got a little more involved with Hayes tech support and
>engineering, and they couldn't help him either.
I can't really comment on your Tech support issues as I deal with the
Canadian office on almost anything I need, so? It certainly does sound
like the great "corporate" problem though.
>MORAL OF THE STORY:
>1. don't buy a Hayes Century 2 modem rack, it was bad luck for us, and
>forced us to delay opening for 2 weeks while we got new modems in place.
>I am now the proud owner of two Boca modem racks, compared to the Hayes,
>they have performed flawlessly.
I can't say enough GOOD things about all my Hayes products! You say you
purchased BOCA modems as a replacement? OK!
>2. If you deal with Hayes, GET THE CONTACT INFORMATION! Get names, get
>phone numbers, and start an audit trail! Entire conversations will
>disappear with them!
You think if you were sending back a + $4000.00 unit, this would be the
smart thing to do. Hell if I call ANYONE I get their full name, phone
number, etc. Only seems like the right "business" thing to do on anything!
>3. If you send anything back, make SURE they issue a RMA.
See my above point!
>4. Don't take any bs from Hayes. If they specifically say a week, hold
Dunno. Never had to deal with them on a return. As I said earlier, I
just called to get some modem's replaced, they did not ask for my credit
card, nothing, just said once I receive the replacements, to please ship us
back the old ones. Kinda nice if you ask me.
Dave....
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| Dave Berzins, President Nucleus Inc. 1835B 10 Ave S.W. Calgary, AB, T3C 0K2|
| 403-541-9470 Voice, 403-541-9400 Modem, 403-541-9474 Fax |
|email:berzins@nucleus.com www: http://www.nucleus.com finger:nis.nucleus.com|
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