> Just to get a fair assessment of these Hayes Racks. I've also purchased 4
> Hayes racks (3 Century 2's and the original Century), and I've had the
> exact opposite happen with my modems. These Hayes modems have worked
> flawlessly, and I can connect to ANY 28.8 modem out on the market (which I
> can NOT say for a lot of the modems I have tried). In fact I suggest the
> stand alone models to my customers since I've had such great luck with
Well, people have different experiences with modems. I for one had a
serious time with the Hayes rack and with Hayes itself getting them
refunded. Some people regard Bocas as cheapest trash on earth; I find
them to work very well for our needs.
I was also under serious rush to get this working, we were just opening
business, and did not have the time frame to dink around seeing if this
works, see if that works, let's replace this, much less have replacement
modems to put in their place while we waited for another replacement rack.
I was put into a position where I had to delay opening for at least a
week while we tried working out these problems, and sent letters to each
and every customer that pre-subscribed explaining why their accounts
didn't work.
All I can say, I will not be purchasing another Hayes Century 2 rack
anytime soon.
> You think if you were sending back a + $4000.00 unit, this would be the
> smart thing to do. Hell if I call ANYONE I get their full name, phone
> number, etc. Only seems like the right "business" thing to do on anything!
Don't even start suggesting that I don't know to run a business. I did
exactly as Hayes prescribed, they said everything would be taken care of.
> Dunno. Never had to deal with them on a return. As I said earlier, I
> just called to get some modem's replaced, they did not ask for my credit
> card, nothing, just said once I receive the replacements, to please ship us
> back the old ones. Kinda nice if you ask me.
This wasn't a return, this was a flat out *refund*. Shipping it was the
easy part. Actually locating the rack once it wound up at Hayes and
getting them to process my refund request was a bitch.
===============================================================
Bryan Wann, Owner, CNA, Solaris Sysadmin, BOFH >clickety-click<
CompuWare Internet Services http://www.cwis.net
bwann@cwis.net bcasey@galstar.com Stigler, OK