Why pour gas on the fire? I only know of Patrick from his presence on this
list, and he has taken the time to compose a thoughtful reply to several of
the questions I've had over the last six months...so I don't think he's a
jerk.
Obviously, he's pissed. From reading the thread, he's got a project going
with possibly the purchase of about 200 ISDN routers on the line, plus whatever
his value-added services are, and he's hit a snag with a Livingston product.
I'd be pissed if I was in that situation and had a support problem, and I think
that some Livingston "sales engineer" would be upset as well.
Unfortunately, the original issue has all become lost in the ensuing bullshit
over who did what.
While I've never obtained e-mail support anywhere but from this list, I have
made one or two calls to Livingston support and had to wait a few days for
a call back. In making the same number of calls to Ascend, I've never waited
more than 30 minutes before a support tech was on the line and telneting into
the Pipeline.
This I just accept as a fact of life. Can't complain too much since it's free
support. Some support experiences just happen to be better than others.
Personally, I'll be very happy when Livingston introduces paid support plans.
I'd fork over my credit card number for an instant answer.
Oh well. My $0.02, although I probably should not have contributed to the frey,
since I'm sick of seeing all this contention.
Damien