>While I've never obtained e-mail support anywhere but from this list, I
>have made one or two calls to Livingston support and had to wait a few
days >for a call back. In making the same number of calls to Ascend, I've
never >waited more than 30 minutes before a support tech was on the line
and >telneting into the Pipeline.
I would have to agree. Cisco has always called me back within an hour or
two but I generally expect not to get a call back from livingston if I am
having troubles. The only redeeming thing is that the Livingston products
have been relatively bug free for our application. We have the engineers to
thank for that...not the tech support. Every company should strive to
attain Cisco's level of excellence. I can register a problem and then look
up my trouble ticket number on the website. I can look at the support guys
comments on my ticket and even close it out online. It's extremely useful
and efficient. Brian, as frustrating as people can be, it's really
important that you take them a little more seriously when they say there
are problems. Of course, you still need to weed out those who cry wolf.
Patrick sounds to me as if he is going through the same thing each of us
has gone through at one time or another with Livingston Tech Support.
--Bill Butler Bill@Telalink.Net President, Chief Operating Officer 615.321.9100 ext.230 Key fingerprint = 11 B6 5E FB 6C 9C 3A 54 EB 6D 57 5E D4 13 6D 38