It seems to happen across all the portmasters. Is it us,
the modems, our lines, customer lines? I've noticed
that in one section of town that calls us this happens
more frequently. It happened to me from home for the
first time in about 6 months. Is there anyway to tell
if people disconnect cleanly, or are cut off? This would
be a temendous help.
Lately we are also having random disconnects after people
are on for more than 5 minutes.
As a note, we have a dedicated modem and generic phone line
to a customer, the best he has done is 3 days straight, with
complete connection. Mostly it's about a day, then he needs
to redial.
Ed
On Fri, 18 Oct 1996, Bruce Bauman wrote:
> We are a small ISP running Portmaster 2E-30s with radius authentication.
> We are running ComOS 3.3.2c1 on our Portmaster, and FreeBSD 2.1.5 on
> our radius server. We are using USR Sportsters (28.8) of both the "new"
> and "old" varieties. We have radius accounting enabled.
>
> We have a lot of customers who complain that they frequently get
> disconnected within the first couple of minutes of being
> connected. If the connection lasts 5 minutes, it will last forever,
> but frequently the customer will be disconnected several times
> during the first 5 minutes. The problem doesn't seem tied to any
> particular set of modems on my end.
>
> Where should we look for problems? The fact that the customer can
> eventually connect reliably suggests to me that the problem is on
> my end, but I'm not sure if it's our modems or our portmaster or
> our radius server that causes the problem?
>
> Any suggestions?
>
> Thanks much.
>
> -- Bruce Bauman
> Mosquito Net, Inc.
>