At 04:50 PM 12/18/96 -0800, David Hanson wrote:
>Hello Albert,
>
>Prior to posting a message such as the one below I recommend that you
>take a moment to reflect on passed history. Livingston has a total of
>10 cases that were placed by yourself date from August to the present.
>In all cases we have either contacted you the same day or the following
>day at the latest. In each case we have display the highest level of
>professionalism and resolved all issues in a timely manner, (same day).
>
>In most of the cases it appears that you are either at or going to a
>client site. It seems that you may know in advance that you are going
>to visit the site. If you provide Livingston support with a little
>advance notice, we will be able to provide support upon arrival.
>
>After reviewing all of the calls you have made to Livingston Support,
>I highly recommend that you take our training class. Classes in unix
>and other computer applications may be helpful as well.
>
>Livingston values you as a customer, as we value all of our customers.
>I hope you may rethink your decision and you words.
>
>For all of you out there on portmasters_users...If you do have a burning
>issue my email address is hanson@livingston.com. You may also contact me
>via telephone through the normal 800.458.9966 Livingston Support number.
>
>Dave Hanson
>Manager, Technical Support
>Livingston Enterprises, Inc.
>
>
>On Wed, 18 Dec 1996 albertd@thinline.com wrote:
>
>> Livingston..........your technical support......."SUCKS"!!!!!!!!!!!
>>
>> I purchased a 'router' based on the decision that Livingston provides
>> 'technical support' free of charge; but, I was 'wrong'. I placed a call
>> yesterday, opened a 'ticket' and waited since then......now 20 hours later;
>> I still have not received any 'SUPPORT'. I was on 'high priority'
>> list........I feel sorry for the ones on the lower-priority
>> list......although it was 'frustrating' to re-schedule all our network
set-up.
>>
>> I sent the Livingston router back and will be receiving a 'CISCO' router.
>>
>> At least now I know I will be getting the support when I need it......and I
>> am willing to pay for it!!!!
>>
>> Thanks your 'lost' customer.
>>
>> AlbertD.
>> Thinline Communications
>> Arcadia, California
>>
>>
>>
>>
>>
>>
>