I'm glad they do it.. even after I think the problem has been fixed they
keep working on it _just to make sure_ :)
On Fri, 20 Dec 1996, Mark Wilson wrote:
> I agree. Sometimes I can't get rid of the tech support guy AFTER they've
> helped fix the problem. :) They keep offering suggestons and are so damn
> cheerful. I don't know how they do it.
>
> Mark Wilson
> Net Direct
>
>
> >From: "elliot.christenson (Waxmaster)" <chried26@gbcwis.uwgb.edu>
> >Date: Thu, 19 Dec 1996 13:55:38 -0600 (CST)
> >Subject: Re: tech-support
> >
> >On Wed, 18 Dec 1996 albertd@thinline.com wrote:
> >
> > Livingston..........your technical support......."SUCKS"!!!!!!!!!!!
> >
> >I disagree completely. I have never dealt with as professional a team as
> >the Livingston tech support. I especially appreciated the help that I got
> >a few weeks ago from a pair of guys (sorry, I forgot your names!). I did
> >my best to explain my problem, they telnetted in, did some checking, and
> >in less than 1/2 hour my entire problem was solved. If this is below the
> >norm for the industry, well, this is a pretty good industry to be in.
> >
> >Elliot Christenson
>
>