Re: tech-support

Mark Wilson (mrw@netdirect.net)
Fri, 20 Dec 1996 09:20:11 -0500 (EST)

I agree. Sometimes I can't get rid of the tech support guy AFTER they've
helped fix the problem. :) They keep offering suggestons and are so damn
cheerful. I don't know how they do it.

Mark Wilson
Net Direct

>From: "elliot.christenson (Waxmaster)" <chried26@gbcwis.uwgb.edu>
>Date: Thu, 19 Dec 1996 13:55:38 -0600 (CST)
>Subject: Re: tech-support
>
>On Wed, 18 Dec 1996 albertd@thinline.com wrote:
>
> Livingston..........your technical support......."SUCKS"!!!!!!!!!!!
>
>I disagree completely. I have never dealt with as professional a team as
>the Livingston tech support. I especially appreciated the help that I got
>a few weeks ago from a pair of guys (sorry, I forgot your names!). I did
>my best to explain my problem, they telnetted in, did some checking, and
>in less than 1/2 hour my entire problem was solved. If this is below the
>norm for the industry, well, this is a pretty good industry to be in.
>
>Elliot Christenson