Re: Hardware Problem

Damien T. (damient@livewire.comsec.net)
Thu, 1 May 1997 13:13:00 -0700 (PDT)

At 10:16 AM 5/1/97 -0500, Jake wrote:
>On Thu, 1 May 1997, Douglas Warren wrote:
>
>> cable from a neighboring 5 BRI and still same problem. (Fast light
>> flashing on 2 of the BRI, other 3 accept the SPIDs and work fine)
>> question is, do I return it to the manufacturer or do I speak with
>> Livingston? Which would give faster service?
>
>Isnt Livingston THE manufacturer? You have to call them before you send
>ANYTHING back anyway to get an RMA # from the Chuckmeister. Put in a call
>to teckie support first. They will prolly give that a high priority.

Technically, of course. They don't necessarily fabricate the boards
in-house, though. As an example, you were once looking for a case or
something that Livingston said they don't sell. I almost suggested you
contact Advanced Metalcraft in the Bay Area and, without mentioning
livingston, send them a mechanical drawing of what you were looking for.
(Ever notice the little "AMC" stamped inside the cover of all the Livingston
boxes you take apart <g>!) At some point, various subassemblies are less
expensive to outsource than build yourself...

Damien
(who has been waiting 3 months for his Livingston T-Shirt...wonder to whom
that was outsourced...)