>Questions:
>
Extremely valid points and good questions..
> 1) can the customer now connect to Ascend and USR?
Don't know.
> 2) how many customers left you for Ascend or USR?
Off hand I would say about 5 to 10 a week in the last month. Keep in
mind, that is some cases, it was for other reasons.
>
>Now, we get customers from competitors with Ascend and USR all the time
>but that's [mostly] because of other reasons.
true
>
>I am really mostly interested in apples/apples comparisons. What you
>have is fairly valid (your competition is most likely using the same
>telco and same configuration as you) but the question is if you put a
>USR-TC in your environment, would you start seeing *BETTER* call completion
>rates?
Actually this one in particular is a phone company, not ours mind you
(Ameritech is our) this is one of the local telcos that has their own
ISP. Same infrastructure I would imagine as Ameritech owns the rotten
copper in the ground, but it is a different switch entirely.
As to having USR-TC in our shop, well number one, I am biased, and would
not use one. Number two that is a good question and warrants further
investigation, perhaps others with multi platform RAS's are out there
that could shed some light on this?
>
>Lastly, what works in your environment doesn't necessarily work in ours.
>Again, I have the feeling that the PM3 is a lot more sensitive to the
>telco environments than others. I won't know until I get other RAS
>equipment to play with.
>
Well I will say this about telco sensitivity. I have wondered weather
or not the PM3 was sensitive to changes in the lines, or switch upgrades
, or whatever other mucking around the telco does just for kicks. The
reason is because for the last month or so we have had a large number of
users suddenly have connect/disconnect problems. Just out of the blue!
Some users were connected for months, even years without a problem. We
upgraded our PM3's to 3.8.2 on Dec 29th I believe, so that really can't
be it. Also I really don't believe that the line conditions are doing
it.
Here is what I really think. I believe that the modem
manufacturers/computer manufacturers are secretly putting code on the
modems/computers that queries an SIVC server for updates to the modem
code. Then , unbeknownst to the user mind you, the modem/computer, while
online updates the code/settings and creates the abortion we now have
before us. How in the hell else can you possibly begin to explain the
phenomena of modems suddenly having problems when we have changed
NOTHING!???
Now we have been able to fix every single case by simply following our
instructions which we posted on the list.
jer
"On a day no different than the one now dawning, Leonardo drew the first
strokes of the Mona Lisa, Shakespeare wrote the first words of Hamlet, and
Beethoven began work on his Ninth Symphony." And Windows98 Crashed!
COMPAQ Class Action Law Suit: http://members.aol.com/CClass450/index.htm
-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-users' in the body of the message.
Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>