But its not 'common' in that the reporting info from the PM2s and the PM3s
are different. With the PM3, you have access to the DSP.
>quickly. Their perception of how well we're doing depends a lot of
>how confident we ourselves are that we're doing well. Try believing
>in yourself and your PMs, and your users will get better vibes.
My tech support staff routinely tell me that the tech support issue they
hate the most are the customers they have to deal deal with are customers
who get cut off in the middle of net activity... When they look through the
RADIUS logs and see its not IDLE time out, or PPP Term request and instead
is CCC, they get a big lump in their throat. For our customers the most
important features in an ISP are a) no busy signals b) their connection is
not slow - ie the bandwidth is there) c) they dont get cut off. Because
of one of our competitor's massive busy signals during prime time, we have
gotten a lot of their customers.... Customers who tell us that they are
happy they can get online with us, but that they routinely get dropped, or
it takes several tries to get connected due to modem negotiation problems--
problems they didnt have at their old ISP with the busy signals.... So,
confident or not, it wont help in this situation. And no, its not a switch
issue as there is only on CO in town.
---Mike
**********************************************************************
Mike Tancsa, Network Admin * mike@sentex.net
Sentex Communications Corp, * http://www.sentex.net/mike
Cambridge, Ontario * 01.519.651.3400
Canada *
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