[. . .]
Hummm. . . To coin a phrase, I'm not trying to ruffle feathers here,
and perhaps I may have fallen through the cracks. Throughout the last
4 years I have and continue to remain a steadfast livingston fan.
However, I've never been a yes man, and when asked for feed back I do
try to tell it like it is, or at least as I see it. Like everyone else
I've have my share of line and modem issues ever since I upgraded to
the PM3 over a year ago. Like many others I've even had the opportunity
to establish a few great relationships with some of the support people,
and many of the Livingston support people have always been there for me
when I needed them. Where I'm taking issue here is with Craig's statement:
Maybe if more people had reported their problems to support,
and participated in the beta, and given feedback, more problems
would be fixed!
Although the following email is dated Mar 31, here's evidence of USR
Courier modems problems that I opened a ticket on last February, prior
to the recently completed beta testing:
X-Persona: <root>
X-Sender: tberg@149.198.1.70
Date: Wed, 31 Mar 1999 07:25:31 -0800
To: info@cheetah.net
From: Terry Berg <tberg@livingston.com>
Subject: Trouble Ticket #71310
Tony,
I was wondering if you would like to participate in the Closed Beta
that we are running on the PM3 at this time. It fixes several modem
issues, and promises to fix more. If you would like to participate
in this closed beta, please reply with your FAX number so I can send
you our Beta Agreement.
Regards,
Terry Berg
Tech Support Engineer
Remote Access Business Unit
Lucent Technologies, Inc.
As I far as I know posting this hasn't violated any "Beta Agreement",
as the ticket is still open, and after promptly responding to the
above email, I didn't received back any further replies. My point
being. . . I'm sure many PM3 owners did attempt to contribute and are
not really deserving of the criticism. The reality is some 56K type
modems and residential lines will never perform they way we would like
them to.
Having now said this, I still think Livingston/Lucent makes damn
good product while offering the best support. However, I don't
think it's fair imply that more problems would have been fixed, but
for the lack of participation or feedback.
T.J.
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