Re: tech-support
Jacob Suter (jsuter@intrastar.net)
Wed, 18 Dec 1996 15:23:26 -0600
> Livingston..........your technical
support......."SUCKS"!!!!!!!!!!!
>
> I purchased a 'router' based on the decision that Livingston provides
> 'technical support' free of charge; but, I was 'wrong'. I placed a call
> yesterday, opened a 'ticket' and waited since then......now 20 hours
later;
> I still have not received any 'SUPPORT'. I was on 'high priority'
> list........I feel sorry for the ones on the lower-priority
> list......although it was 'frustrating' to re-schedule all our network
set-up.
>
> I sent the Livingston router back and will be receiving a 'CISCO' router.
>
> At least now I know I will be getting the support when I need it......and
I
> am willing to pay for it!!!!
Maybe its because you are an impatient asshole... who knows.
If you think 20 hours is bad... Wait till you meet your telco.