Prior to posting a message such as the one below I recommend that you
take a moment to reflect on passed history. Livingston has a total of
10 cases that were placed by yourself date from August to the present.
In all cases we have either contacted you the same day or the following
day at the latest. In each case we have display the highest level of
professionalism and resolved all issues in a timely manner, (same day).
In most of the cases it appears that you are either at or going to a
client site. It seems that you may know in advance that you are going
to visit the site. If you provide Livingston support with a little
advance notice, we will be able to provide support upon arrival.
After reviewing all of the calls you have made to Livingston Support,
I highly recommend that you take our training class. Classes in unix
and other computer applications may be helpful as well.
Livingston values you as a customer, as we value all of our customers.
I hope you may rethink your decision and you words.
For all of you out there on portmasters_users...If you do have a burning
issue my email address is hanson@livingston.com. You may also contact me
via telephone through the normal 800.458.9966 Livingston Support number.
Dave Hanson
Manager, Technical Support
Livingston Enterprises, Inc.
On Wed, 18 Dec 1996 albertd@thinline.com wrote:
> Livingston..........your technical support......."SUCKS"!!!!!!!!!!!
>
> I purchased a 'router' based on the decision that Livingston provides
> 'technical support' free of charge; but, I was 'wrong'. I placed a call
> yesterday, opened a 'ticket' and waited since then......now 20 hours later;
> I still have not received any 'SUPPORT'. I was on 'high priority'
> list........I feel sorry for the ones on the lower-priority
> list......although it was 'frustrating' to re-schedule all our network set-up.
>
> I sent the Livingston router back and will be receiving a 'CISCO' router.
>
> At least now I know I will be getting the support when I need it......and I
> am willing to pay for it!!!!
>
> Thanks your 'lost' customer.
>
> AlbertD.
> Thinline Communications
> Arcadia, California
>
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